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Edexcel IAL Business · WBS11
Unit 1WBS11

Marketing and People
marketing fundamentals mastered

Complete revision notes for Unit 1. Meeting customer needs, the market, marketing mix, managing people and entrepreneurship — everything you need for WBS11.

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1.3.1 — Meeting Customer Needs
🔑 Key idea
Understanding customer needs is the foundation of successful business activity — firms must identify, anticipate and satisfy requirements to survive in competitive markets.
Mass market — large, undifferentiated market; benefits from economies of scale.
Niche market — small, specialised segment; higher margins but limited scale.
Identify needs
Research market
Position product
Competitive advantage
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Every WBS11 point covered
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Everything in Unit 1, spec point by spec point

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Unit overview

What you need to know for WBS11

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Customer needs drive everything
Every business decision starts with understanding what customers want. Market research, segmentation and positioning are the tools to uncover and respond to those needs.
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Elasticity matters for pricing
Understanding PED and YED is essential for pricing decisions and forecasting revenue changes. Always link elasticity to real business strategy in your answers.
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The 4Ps work together
Product, price, place and promotion must be consistent. Examiners reward answers that show how changes to one element of the marketing mix affect the others.
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People are a key resource
Motivation theory, leadership styles and organisational design all affect productivity. Link theory to practice: Herzberg explains why pay rises alone may not boost motivation.
Exam paper info

WBS11 at a glance

Assessment details
Exam paperWBS11
Duration2 hours
Total marks80 marks
% of A-Level25%
Question types4820
Data responseYes — Section A
Essay questionsSection B — choose 1 of 2
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